Customer Care
Return & Refund Policy
Your satisfaction is our priority. Full refund on any order, any time — no questions asked.
Our Promise to You
Your satisfaction is our absolute priority. We stand behind everything we sell — and we stand behind you as a customer. If you're not happy for any reason, we'll make it right. Period.
No-Questions-Asked Refund Guarantee
You may request a full refund on any order at any time — no time limits, no explanations required, no hoops to jump through.
- •No reason needed
- •No original packaging needed
- •No receipt needed (though it helps)
- •No proof of defect needed
How to Request a Refund
Contact us via email at support@proketo-product.com or by phone at 855-552-9885. Tell us your name and what you ordered, and we'll initiate your refund right away.
Refund Processing
Refund Method
Original payment method
Processing Time
3–7 business days
Amount
Full purchase price including taxes
Shipping Costs
Also refunded if our error, damage, or quality issue
Returns (Optional)
We may ask — but never require — that you return the item. If a return is requested, we'll provide a prepaid shipping label at no cost to you.
Our Commitment
We'd rather refund you instantly than have you walk away unhappy. Trust is the foundation of our business.
Contact Customer Service
Phone
Hours
Mon – Fri, 8 AM – 5 PM Pacific
Return Address
PO BOX 188, Garden Grove, CA 92842, USA
Full refund on any order, any time · No questions asked